FAQs
We chat about what you’re dreaming of, mix in a few ideas of my own, and then you leave the rest to me. I tap into my network and experience to design a trip that feels effortless - made for you, not the masses.
HOW DOES IT ALL WORK
Why book through you instead of doing it all myself?
We bring insider access, preferred rates, and personal connections that no booking site can match. From our first chat to the moment you’re home, you’ll have full support every step of the way. If you like to stay hands-on, we’ll work with you - giving you all the benefits, insight, and access while you remain in control.
I am a last minute booker, which never pays off when it comes to pricing and availability. So the earlier the better. For peak seasons or special events, 9-12 months ahead is ideal. But if you’re feeling spontaneous, we’ll still make it happen.
When should I start planning?
No. Fees can be waived for returning or new clients at our discretion. Fees can be found below.
Do you charge a fee for everything?
Do you just book flights and hotels?
Definitely not. Alongside flights and hotels, we plan everything from cruises and yacht charters to safaris, surf trips, honeymoons, and group escapes. We also handle corporate travel, events, and travel insurance - if it involves travel, we’ve got it covered.
I already get benefits through my credit card or memberships?
Of course, there are different avenues, but we take you further. Our service is unmatched, you have someone that will answer the phone and execute straight away. We know who you’re meeting wherever you go, you’ll be more than just a number. Most of all, you can’t VIP yourself.
WHO DO YOU BOOK TRAVEL FOR, CORPORATE, HONEYMOONS, WEDDINGS, LEISURE?
I BOOK TRAVEL FOR FAMILIES, TIME POOR INDIVIDUALS, EXECUTIVE ASSISTANTS AND PERSONAL ASSISTANTS THAT WANT TO REDUCE THEIR WORKLOAD AND WOW THEIR BOSS, WDDINGS, HONEYMOONS, CORPORATE, UHNW NRG’S; IF YOU’RE GETTING ON A PLANE, I’M IN YOUR POCKET.
Your Whole Journey In Your Hands
We provide all your travel documents through our convenient travel app.
With just a click or a swipe, you can access all your travel details, whether you need a copy of your e-ticket, hotel information, or sightseeing suggestions.
The app also delivers real-time flight notifications and any last-minute updates during your journey.
TERMS AND CONDITIONS
About Avaia Avaia Travel ("Avaia") is an independent travel consultancy and an affiliate of Smartflyer Australia Pty Ltd ("Smartflyer"). Smartflyer is accredited by AFTA, IATA, CLIA, and ATAS, ensuring compliance with industry standards. References to Avaia include its directors, employees, agents, and, where applicable, Smartflyer. References to "suppliers" denote third-party providers of travel-related services, including but not limited to flights, accommodation, car hire, insurance, and other associated products or services. These terms and conditions govern all bookings made through Avaia and form a binding agreement between you and Smartflyer.
Travel Insurance Comprehensive travel insurance is strongly recommended at the time of booking. While Avaia can assist with obtaining quotes, clients are responsible for ensuring their coverage meets their specific needs. A signed disclaimer may be required if a client declines travel insurance.
Passports and Visas All travellers must hold a passport valid for at least six months beyond their intended return date. It is the client's responsibility to ensure compliance with entry and transit requirements for all destinations, including obtaining visas or permits where necessary. Travellers to the United States must register under the ESTA programme, and those holding foreign passports must confirm their ability to return to Australia with valid documentation.
Health and Vaccination Requirements Certain destinations may require vaccinations or other medical precautions before entry. Clients are advised to consult a medical professional or travel health clinic early in the planning process to ensure compliance with all health requirements.
Travel Documents Clients should review all travel documents for accuracy, including names, dates, and flight details. Lead passengers must ensure all members of their travel party have access to and have verified their travel arrangements promptly after receipt.
Baggage Baggage allowances vary by airline, fare class, and frequent flyer status. Clients are responsible for confirming their baggage allowances before travel and should check with their airline or Avaia for details.
Airport Check-In Clients are advised to check in at least three hours before international departures and at least 90 minutes before domestic departures. All passengers must present valid identification at check-in.
Frequent Flyer Programmes and Special Requests Clients should provide frequent flyer numbers and special requests at the time of booking. While every effort will be made to accommodate requests, these cannot be guaranteed. Clients are advised to retain all boarding passes until frequent flyer points are credited.
Schedule Changes Suppliers, including airlines, may modify schedules at their discretion. While Avaia will endeavour to notify clients of any changes, it remains the client's responsibility to confirm flight details at least 24 hours before departure. Avaia is not liable for disruptions caused by schedule changes.
Cancellations and Amendments Travel arrangements may be non-refundable and non-changeable, depending on the supplier's policies. If a booking is cancelled or amended, fees will apply in accordance with Avaia's fee schedule and any applicable supplier policies. Clients are responsible for understanding supplier cancellation and amendment terms before confirming bookings.
Refunds Refunds for cancelled travel arrangements will be processed once Avaia receives funds from the relevant supplier. Refund processing times vary depending on the supplier and may take up to 12 weeks. Avaia will provide estimated timelines wherever possible.
Pricing All prices are subject to availability and may be adjusted without notice due to factors such as currency fluctuations, fuel surcharges, taxes, or supplier-driven changes. Pricing is confirmed at the time of payment, and any increases before full payment is received are the responsibility of the client. While Avaia strives to ensure pricing accuracy, adjustments may occur and will be communicated promptly.
Payment Avaia accepts payments via direct deposit and major credit cards, including Visa, Mastercard, and American Express. Credit card payments incur a merchant fee of 1.8%. Direct deposit payments may take up to three business days to clear; clients should ensure payments are made at least three business days before the due date to avoid cancellations or associated penalties. In certain cases, suppliers may process credit card payments directly. By providing your credit card details, you authorise Avaia to share them with the relevant supplier.
Commission Avaia may receive commissions, rebates, or incentives from suppliers related to bookings made on behalf of clients. Such commissions are retained by Avaia unless otherwise agreed.
Agency Avaia acts as an intermediary between clients and travel service providers. It does not act as an agent for any supplier and is not liable for issues arising from supplier performance. Any claims or disputes must be directed to the supplier.
Accuracy of Information While Avaia takes care to provide accurate and up-to-date information, it cannot guarantee the accuracy of details supplied by third-party providers. Clients should verify all information independently before making decisions based on it.
No Warranty Avaia provides no warranty or guarantee regarding the suitability or quality of services or products offered by suppliers. If a supplier fails to meet expectations, the client's remedy lies directly with the supplier.
Force Majeure Avaia is not liable for any loss or disruption resulting from events beyond its control, including but not limited to natural disasters, political unrest, pandemics, or other extraordinary circumstances.
Emergency Disclosure In the event of a natural disaster or other emergency, Avaia may disclose client details, including contact information and travel itineraries, to the Australian Department of Foreign Affairs and Trade.
Governing Law These terms and conditions are governed by the laws of New South Wales. Any disputes arising under these terms are subject to the jurisdiction of the courts of New South Wales.
Acknowledgement By engaging Avaia's services and making payment, you acknowledge and accept these terms and conditions.
CONSULTING FEES
All fees are per person in Australian dollars (AUD) unless otherwise stated.
Initial Consultation Complimentary.
Trip Planning Fees include research, a detailed digital itinerary, and up-to-date recommendations for restaurants, tours, and experiences. Up to two destinations: $150 Three to eight destinations: $250 Nine to twelve destinations: $500
Research $200 per hour, available on request.
Flight Bookings Domestic or short-haul flights: $50 per sector. International flights: $100 per sector. Multi-destination or round-the-world itineraries: $300. Frequent flyer redemption bookings: $500
Trains & Ferries $75 per sector.
Accommodation no fee unless Non-commissionable hotel booking: 10% of the booking value
Cruises No fee.
Concierge Services please enquire.
Insurance $100 per hour for assistance with claims, waived if the policy was purchased through Avaia.
Changes & Amendments International flights: $100 per sector, plus any airline fees. Domestic flights: $50 per sector, plus any airline fees All amendment fees are subject to GST.
Urgency Fee $250 for any changes or new bookings required within 72 hours of departure, in addition to all other applicable fees.
Cancellations Commission retention or 10% of the total cost of cancelled bookings, unless otherwise agreed in writing.
Bank & Merchant Fees 1.8% surcharge on all payments made by Visa, Mastercard, or American Express.